Skip to main content

FREQUENTLY ASKED QUESTIONS

 

We are here to help

MY SUBSCRIBTION

DO I HAVE TO ORDER MY MINTD BOX EVERY MONTH?

Monthly and Bi-Monthly subscriptions are automatically renewed every month / bimonthly on the 1st of the month.

 

Fixed term 3 month, 6 month & 12 month subscriptions are also automatically renewed on the 1st day of the month following term completion unless cancelled.

 

*Please tick: ‘Gift-will not renew’ option upon checkout to avoid an automatic renewal*

 

If you wish to opt out of the renewal you must cancel your subscription before/on the 14th day of the month before your due renewal on the 1st of the following month.

 

Your MINTD BOX will be dispatched between the 1st - 10th of the month (it usually takes a full week for all edits to be dispatched from the warehouse so please do not panic if you are yet to receive a dispatch notice).

 

Please contact customer services hello@mintdbox.com if you have not received a dispatch email within 10 days of renewal date.

CANCELLATIONS

CAN I CANCEL MY SUBSCRIPTION?

We are sorry to hear you would like to cancel your skincare discovery with us. If we can in any way aid you in finding a more suitable plan, please do get in touch with our customer care team hello@mintbox.com

 

All Subscription Plans: Monthly / Bi-Monthly, 3,6 & 12 Month fixed term plan subscriptions as per your contract, cancellation must be received on or before the 14th day of the previous month.

 

Please Note: Any subscriptions cancelled on or after the 14th day of the previous month will receive the following month’s / bi-monthly box as your final order. Your cancellation will be effective from the following month.

 

i.e. Monthly Subscription: Renewal Due 1st June - Cancellation required 14th May

 

i.e. Bi-monthly Subscription: Renewal Due 1st June - Cancellation required 14th May

 

i.e. 3 Month Subscription Term: Start Date: 1st June (Receive June,July,August Edits). Renewal Due 1st September- Cancellation required 14th August (month before renewal date).  

 

i.e. 6 Month Subscription Term: Start Date: 1st June (Receive Jun,Jul,Aug,Sept,Oct,Nov Edits). Renewal Due 1st December (billed upfront cost of 6 month subscription). Cancellation required 14th November (month before renewal date).

 

i.e. 12 Month Subscription Term: Start Date: 1st June (Receive Jun,Jul,Aug,Sept,Oct,Nov,Dec (following year)...Jan,Feb,Mar,Apr,May,June Edits). Renewal Due 1st June (following year) - Cancellation required 14th May (month before renewal date).

HOW DO I CANCEL MY SUBSCRIPTION?

Cancellations must be issued on your account and via email, please contact us at hello@mintdbox.com.

 

Please note: We are unable to take cancellations requests over the phone, but if there’s anything we can do to help you or find a more suitable plan for you.

 

Please Note: Orders in progress cannot be cancelled.

I CANCELLED MY MONTHLY/BI-MONTHLY SUBSCRIPTION, WHY AM I STILL BEING CHARGED?

You will be billed on the 1st of every Month / Bi-monthly (every other month). If you have cancelled your subscription after the cancellation period (i.e. the 14th day before renewal is due) of the previous month you will receive the following month’s receive the following month’s / bi-monthly box as your final order. Your cancellation will be effective from the following month.

 

Please Note: By cancelling outside of our cancellation terms, you will have successfully cancelled your subscription and the recurring payment, however you will still be billed for the edit of the month and dispatched this box.

CAN I REACTIVATE MY SUBSCRIPTION?

If you would like to restart your skincare subscription with us having previously cancelled please simply log into your MINTD Account and purchase a new subscription plan.

 

Payments are confirmed instantly / within 24 hours - you will also receive an automated email detailing this change on your account.

CAN I TEMPORARILY SUSPEND MY SUBSCRIPTION?

Unfortunately we are unable to pause/temporarily suspend your subscription. You may cancel your Monthly /Bi-Mmonthly subscription at any time and reactivate it at a more convenient time. Please read our cancellation terms and conditions.

 

Please Note:  Fixed term subscriptions of 3 months, 6 months or 12 months cannot be cancelled prior to expiration date and you will receive the full term of edits.

 

i.e. 3 Month Subscription Term: receive 3 skincare edits over 3 consecutive months

 

i.e. 6 Month Subscription Term: receive 6 skincare edits over 6 consecutive months

 

i.e. 12 Month Subscription Term: receive 12 skincare edits over 6 consecutive months

PAYMENT

WHAT METHODS OF PAYMENTS DO YOU ACCEPT?

We accept the following payment cards for subscription plans and gift store products :Credit Card, Visa Debit, American Express, Discover, Diners, Google Pay, Apple pay, Klarna , Shoppay &Mastercard

 

KLARNA PAYMENTS

 

No Interest, no fees, no impact to credit scores, flexible payment.

 

We’ve partnered with Klarna for a more flexible means of acquiring your skincare discoveries with us.

 

*Disclaimer

 

MINTD GROUP LTD does not act as a lender, this financial credit is provided solely by Klarna Bank AB (publ). Credit is available only to permanent UK residents 18 years and over. Terms & conditions apply. Payments are not regulated by the FCA and we urge you to borrow responsibly. *

 

Klarna Payment Options:

 

Pay in 3 instalments

 

Select ‘Pay Later in 3’ at checkout, this will spread the cost of your purchase into 3 interest-free installments. The first payment is collected upon checkout and the remaining two payments will be automatically collected from your payment card every 30 days.

 

Pay in 30 days

 

Select ‘Pay in 30 Days’ at checkout. Pay up to 30 days later, no interest or impact to credit score. Klarna will prompt you when payment is due.

 

Can I cancel my Klarna order ?

 

Cancellations must be issued via email- we are unable to take cancellations requests over the phone, please email us at hello@mintdbox.com . Please provide your order reference & name and our customer care team will endeavour to help you.

 

Please Note: We are unable to cancel any orders that are already in progress on / after the 1st of the month. A member of our term will advise if your order has already been processed for dispatch.

 

Returning Klarna Orders

 

Our general returns process still applies in regards to return time and condition of products. (Please see cancellation and returns FAQs for more information)

 

If you have returned your order back to us, klarna will issue you with a new statement as soon as we process your return. If your statement is unpaid a refund will reduce the statement or in some cases cancel completely.

 

Klarna customer services is always on hand to answer Klarna related queries. https://www.klarna.com/uk/customer-service/

WHEN WILL I BE REBILLED/CHARGED FOR A RENEWAL?

All Subscription Plans: Monthly / Bi-Monthly, 3,6 & 12 Month fixed term plan subscriptions will automatically renew on the 1st of the planned renewal month, unless cancelled.

 

i.e. Monthly Subscription: Subscription Start Date: 1st May -Automatic Renewal Due 1st June

 

i.e. Bi-monthly Subscription: Subscription Start Date: 1st May- Renewal Due 1st July

 

i.e. 3 Month Subscription Term: Start Date: 1st June (Receive: June, July, August Edits), Renewal Due 1st September (billed upfront cost of 6 month subscription).

 

i.e. 6 Month Subscription Term: Start Date: 1st June (receive Jun,Jul,Aug,Sept,Oct,Nov Edits), Renewal Due 1st December (billed upfront cost of 6 month subscription).

 

i.e. 12 Month Subscription Term: Start Date: 1st June (receive Jun,Jul,Aug,Sept,Oct,Nov,Dec (following year)..Jan,Feb,Mar,Apr,May,June Edits), Renewal Due 1st June (following year- (billed upfront cost of 12 month subscription).

 

All orders are processed and dispatched within 2- 4 working days

WHAT HAPPENS IF MY PAYMENT FOR RENEWAL IS UNSUCCESSFUL?

If you do not have enough current funds on your payment card at the time of renewal your subscription will not be successfully processed.

 

You will receive an email from us to let you know that we have been unable to process your payment, resulting in an unsuccessful renewal. We will further advise you to update your payment card details by signing into your account .

 

MINTD Box renewals system will attempt to charge your account automatically for a set number of days following an unsuccessful renewal. However if we are unable to charge you after numerous attempts we will be unable to dispatch your skincare edit. In the case that payment is unsuccessful and you are acting outside of our subscription plan terms and conditions you then forfeit your right to any future subscription accounts with ourselves MINTD BOX.

 

If you have any questions regarding your MINTD BOX account and payment please contact us at hello@mintdbox.com or call us at 0203 488 1346 and our customer care team will assist you.

ARE THERE ANY HIDDEN FEES?

There are no hidden fees involved in your subscription. Full breakdown of charges are available upon checkout. Taxes & Duties internationally may apply (See Delivery & Shipping page).

WHAT DO I DO IF MY VOUCHER/PROMOTIONAL CODE IS NOT WORKING?

Your voucher/promotional code may only be valid for various reasons such as; valid only for certain subscriptions, limited to a one-time use, may not be used in combination with other offers or the code may have expired.

 

All promotional offers detail terms and conditions of use.

 

If you have any questions regarding promotions please contact us at hello@mintdbox.com or call us at 0203 488 1346 and our customer care team will assist you.

MY ACCOUNT

HOW DO I UPDATE MY BILLING INFORMATION?

To make changes to your billing information simply follow the below steps:

 

  • Simply log into the your MINTD Box account
  • Click “ View Addresses” - here you will be able to :Edit/Delete/Add New Address
  • Click ‘Update Address”

 

Please Note: For security please ensure your billing address matches your payment card- unmatched details may flag a security breach

HOW DO I UPDATE MY DELIVERY INFORMATION?

To make changes to your shipping/delivery information please contact us via email at hello@mintdbox.com.

 

Please Note: This will only be active as of the 1st of the month when you are billed. If you would like to request an address change or alteration on boxes awaiting dispatch. Email requests must be received on or before the 14th day before the next newly launched edit/box set to be released 1st of each month. Address alteration requests made outside of this time frame we cannot guarantee will be in effect for the scheduled delivery. Orders in process cannot have shipping details changed.

HOW DO I REACTIVATE AN EXPIRED OR CANCELLED SUBSCRIPTION ACCOUNT [Monthly, Bi-Monthly, 3,6 & 12 Month Fixed Plans]

If you would like to restart your skincare subscription with us having previously cancelled please simply log into your MINTD Account and purchase a new subscription plan.

 

Payments are confirmed instantly / within 24 hours - you will also receive an automated email detailing this change on your account.

I HAVE RECEIVED A SECURITY BREACH EMAIL ON MY ORDER

To strengthen the security we provide for all online purchases and to better protect you-our customer against any forms of fraud and ensure safety of payment details we carry out a series of special checks on identity and delivery address details sent to us.

 

Unfortunately in some cases orders are flagged up as a security breach, although your payment may have been successful we would require you (order initiator) to clear this breach.

 

Acceptable forms of Identification: Passport/ National ID/ Photocard ID

(We require ID that shows your full name as on the order & face- you are *not* required to show full address details -optional)

 

Please send these details as soon as possible in response to the email issued. Once we receive these documents, we will provide you with confirmation and proceed to dispatch your order without further delay.

 

If you have any questions regarding a security breach email please contact us at hello@mintdbox.com and our customer care team will assist you.

PRODUCTS IN MY BOX

WHAT DO I DO ABOUT A MISSING OR DAMAGED PRODUCT(S) IN MY BOX?

If you receive any product(s) damaged in your edit/box from us (i.e. broken or leaking product), we require you to contact us MINTD BOX within 14 days of receiving your package. Contact us via email at hello@mintbox.com and our customer care team will assist you promptly.

 

Please ensure you include imagery of the damage for Quality Control and Assurance purposes, this will also help us in better serving you as a customer and providing a solution for replacement options.

 

Please Note: All damaged products are subject to review and replacement dependent on the type of damage. I.e. damage to outer cartoons with product unaffected will not be replaced.

I HAVE SUFFERED AN ALLERGIC REACTION AFTER USING PRODUCT(S) FROM AN EDIT/BOX

Regrettably, we cannot guarantee that your MINTD Box is free of certain substances or compounds since we feature different products every month. If you suffer from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.

 

We take allergic reactions seriously, regrettably we are in no position to guarantee that the products in MINTD Box are free of certain substances or compounds. We strongly recommend you check the product ingredients before use and also build up over time with stronger based ingredient products. If an allergic reaction is suffered please seek medical attention immediately.

 

Please Note: We, MINTD BOX are unable to provide a refund or alternative replacement on products that may be a cause of an allergic reaction.

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT PROMOTIONAL ‘GIFT WITH PURCHASE’ PRODUCT, THAN ADVERTISED?

As part of our gifting and commitment programme we regularly offer free promotional gifts (with a great value) to all 3,6 & 12 month fixed term subscribers. These are distributed on a first come first served basis and in some cases if a Month’s Edit/box is extremely popular we may run out of the advertised ‘Gift with purchase’ and you may receive an alternative gift instead (this usually is the next promotional ‘Gift with purchase’ to launch.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED ‘GIFT WITH PURCHASE’ PRODUCT?

If you receive a damaged promotional/free ‘Gift with purchase’ from us (i.e. broken or leaking product), we require you to contact us MINTD BOX within 14 days of receiving your package. Contact us via email at hello@mintbox.com and our customer care team will assist you promptly.

 

Please ensure you include imagery of the damage for Quality Control and Assurance purposes.

 

Please Note: Free/ Promotional ‘Gift With Purchase’ products are subject to review and replacement dependent on the type of damage. I.e. damage to outer cartoons with product unaffected will not be replaced.

WHERE CAN I REPURCHASE A PRODUCT INCLUDED IN AN EDIT/BOX?

You can repurchase products included in your box by selecting ‘This Month’s Box’ on the homepage. Once on that page- ‘select’ the product you wish to buy then click ‘buy now’. You will then be directed to purchase directly from the brands site.

HOW TO SUBMIT A PRODUCT REVIEW

To review the products in your box:

 

  • Log into your account
  • Simply click on ‘This Month’s Box
  • Select the product you wish to review

 

Once approved you will be able to view your review and points will be allocated to your account.

 

Please Note: You can only publish one review per product.

CAN I EDIT OR DELETE A PRODUCT REVIEW?

Unfortunately product reviews cannot be edited once published - any inappropriate reviews will not be approved nor posted. If you wish to have your review deleted please contact us via email at hello@mintbox.com and our customer care team will assist you promptly.

SHIPPING & DELIVERY

WHEN CAN I EXPECT MY MINTD BOX?

Please see the ‘Shipping & Delivery Information’ page.

HOW DO I TRACK MY ORDER/ I HAVE AN ISSUE WITH MY DELIVERY STATUS

All orders are sent via a Tracked service to ensure safe and secure delivery (UK & Rest Of World)

 

Once your order has been placed, processed and dispatched, we will send you a notice of dispatch email inclusive of your tracking information. This tracking number will come with a direct link to your tracking information. You can also copy and paste the tracking number into the Royal Mail /DPD website.

 

If you have any further issues related to your delivery that you require our help to resolve please contact us via email at hello@mintdbox.com if you are experiencing issues tracking your delivery package.

 

Please Note: It is the responsibility of us, MINTD BOX to provide a secure delivery service and provide delivery information to all customers. It is the responsibility of you as our customer to keep an eye on your package in transit and report any issues to us, as well as respond to any customs requests.

DO I HAVE TO PAY EXTRA FOR SHIPPING OR CAN I GET FASTER SHIPPING?

We do have some express shipping options, these will be available upon check out.

 

Please Note: Delivery time frames are estimates and guidance only, we MINTD BOX cannot guarantee delivery will be completed within these time frames due to various shipping factors/notices outside of our control.

MY BOX SHOWING ‘RETURN TO SENDER’

In the case that your box is marked by your delivery office as ‘Return to Sender’ (back to us), delivery back to yourself is dependent on the below.

 

‘Unclaimed Parcel’ - where you as a customer have failed to collect/obtain your parcel from the delivery office within the specified holding period by your local courier/ delivery office. In such a case you are responsible for shipping fees attached to the re-delivery of your parcel (shipping fees vary for different countries).

 

If a re-delivery is required to you, we will have to wait for the original package to be delivered back to ourselves before actioning a redelivery (unless we have proof of the package in transit back to us).

 

You will be responsible for the redelivery fee and also the admin fee chargeable by our courier to return this back to us. We will provide you with a secure and quick payment link to process your re-delivery payment fee.

 

‘Incorrect Address/Undeliverable to Address’: In the case that your package is undeliverable due to an incorrect address, if the fault is on our part MINTD BOX, i.e. our system has incorrectly addressed your parcel in any form, we will provide a replacement and cover the shipping fee. In the case that this is an error on your part as a customer, i.e. incorrectly addressed or missing information from address, you as a customer will be responsible for a re-delivery fee.

 

‘Refused Customs’: In the case your package is refused by Customs, you should be contacted or provided information via your tracking detail and in most cases a prompt to action. If you are not provided with information on how to receive your box and your box is returned to us we will investigate and provide you with the most suitable solution (we always aim to work to a solution of providing our customers with their intended order- however in very few instances this may not be possible and a refund may be issued).

 

‘Refusal To Pay Customs Fee- Box Returned’: In the event of you (our customer) refusing to pay any customs related cost in successful delivery of your box. Legally we hold the right to collect the costs of the redelivery fee and also the admin fee chargeable by our courier to return this back to us. This will either be deducted from your refund amount or a payment link will be provided.

 

If you have any further issues related to your delivery that you require our help to resolve please contact us via email at hello@mintdbox.com if you are experiencing issues with the delivery package.

GIFT SUBSCRIPTION [ONE-TIME PURCHASE]

CAN I GIFT A MINTD BOX SUBSCRIPTION TO SOMEONE [3, 6 & 12 Month-Term Fixed Plan]?

MINTD BOX is the perfect luxury gift for your loved ones, all curations scream self-love and care.

 

Gift Subscriptions available are our 3, 6 or 12 Month Term Subscription Plans at an upfront cost. You will have the option of purchasing the gift subscription as a one- off purchase on our gift store.

 

This will not be tied to an actively running subscription but will be an additional purchase only- this gift will not renew and no additional charges will be taken from your payment card.

WILL I BE NOTIFIED ONCE THE FIRST BOX HAS BEEN SHIPPED / WHEN WILL MY GIFT SHIP?

Once the first box is shipped you will receive a shipment confirmation email containing all the tracking details of the box- this is delivered to the email address signed up with on the subscription (either the gift sender or the gift recipient).

WILL THE GIFT SUBSCRIPTION BE SHIPPED AT THE SAME TIME THE MONTHLY BOXES/EDITS GO OUT?

Yes. Your gift subscription boxes will be shipped at the same time as the monthly boxes and are inclusive of the newly launched and current monthly edit/box advertised. New edit/curation boxes launch the 1st of each month, all renewals are processed on the 1st of the month and dispatched between the 1st - 10th of the month.

 

You can place a gift subscription at any time in a month and your recipient's first box will be processed and shipped within 2-4 working days. The next month’s renewal (second issued box) will be included in the usual timeframe of renewals (dispatched between the 1st- 10th of the month) unless a date alteration is requested and accepted via our customer care team. i.e if you wish to have the second box delivered later in the month rather than dispatched in the 1st week of the month.

 

Please contact us via email at hello@mintdbox.com if you would like to request a date alteration on boxes awaiting dispatch. Email requests must be received within 24hrs of initial order placement and acknowledged by our customer care team. Date alteration requests made outside of this time frame we cannot guarantee your order/box will be processed and shipped by our usual time frames.

CAN THE RECIPIENT OF THE GIFT CHANGE THE SHIPPING & DELIVERY INFORMATION?

As per our usual terms for our subscription plan orders and gift store orders, we are unable to make changes to shipping details once in transit. The recipient or yourself however are welcome to contact our customer care team to have the address changed on remaining future orders.

 

Please contact us via email at hello@mintdbox.com if you would like to request an address change alteration on boxes awaiting dispatch. Email requests must be received on or before the 14th day of the next newly launched edit/box set to be released 1st of each month. Address alteration requests made outside of this time frame we cannot guarantee will be in effect for the scheduled delivery.

CANCELLING/ RETURNING MY GIFT SUBSCRIPTION

You are able to cancel your gift subscription completely and receive a refund (less of first delivery fee and various other deductions) if you cancel within 14 days of the recipient receiving their first box/edit. A return will be accepted only if the box/edit is returned in the condition sent in.

 

For hygiene and safety purposes we cannot accept products that have been used or tampered with. MINTD BOX LTD reserves the right to deduct the cost of any damage leading to a reduction in the value of products caused by mishandling of a customer beyond what is necessary to establish the nature, characteristics and functioning of the products.

 

Cancellations must be issued via email- we are unable to take cancellations requests over the phone, please email us at hello@mintdbox.com . Please provide your order reference & name and our customer care team will endeavour to help you.

 

Gift returns are the responsibility of the named account holder and delivery and safety of the package back to us is at your own cost or risk unless decided otherwise by us (i.e. in the case we have recalled a box or there is an issue where responsibility is on our behalf). We always advise returning your box with a secure tracked service and taking imagery of the package and proof of delivery/tracking information in the case your package is lost or damaged.

 

Once your returned box has been received we aim to have this inspected and a refund processed within 14 days and a member of our customer care team will contact you confirming your refund amount and any necessary inspection details. A refund will then be processed on the original payment card within 3-5 working days (refund return processing time is dependent on your bank).

 

Please Note: We are unable to cancel any orders that are already in progress on / after the 1st of the month.

CAN I INCLUDE A MESSAGE IN THE GIFT SUBSCRIPTION?

Yes, you can. Simply add your message in the ‘gift message’ box before you checkout and we'll pop this note in with your first order.

GIFT SHOP ORDERS

WHAT IS A ONE-TIME ORDER? IS THIS A SUBSCRIPTION?

All edits/boxes available to purchase on our Gift Store are ‘One-Time orders’ - this means when you place an order with us on the gift store you are charged just once for the payment (usual shop & buy).

 

You will not be entering into a subscription with us MINTD BOX neither will you be taking any further payments from you.

 

Please Note: Return/refund policies apply to all orders.

WHEN WILL I RECEIVE MY ORDER?

Please see the ‘Shipping & Delivery Information’ page.

HOW TO I RETURN A GIFT STORE ORDER?

If for any reason you are unhappy with your gift store order/one time box you can return it to us. Returns must be notified and actioned on your behalf within 14 days of the date of order.

 

We can only accept returns that are in its original condition, i.e. unopened, with seals and tissue paper intact. We will then process a full refund for the price you paid for the item excluding shipping costs.

 

Please Note: Any promotional gifts must also be returned in its original condition to complete a refund.

 

Opened/Faulty Items: Due to the nature of skincare products and our interest and importance of upholding high hygiene and sanitation standards for all of our customers, we can only accept the return of opened items if they are found to be faulty or damaged. We are unable to exchange items that are not damaged, defective or incorrect.

 

Please return all products 100% complete including all original boxes with packing materials.  

 

In order to return an item, please contact us at hello@mintdbox.com confirming the below:

  • Your Name
  • Address
  • Email
  • Order Number
  • Reason For Return

 

Once we receive your request a member of our customer team will respond to your query and provide you with a solution. We aim to complete all return requests within 14 working days. If you do have any other queries relating to your order that may require replacement or exchange please contact our customer care team using the same method instructed above.

 

Shipping Returns: Customers are responsible for shipping charges to return products purchased from us, MINTD BOX for return purposes. We advise customers to use a respected courier and ship returns using a secure and tracked/recorded service to ensure safe delivery and protection in the event of loss or damage. Customers are responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.

 

Products exchanged or replaced where the responsibility falls on us MINTD BOX- any shipping charges will be covered by us, with no cost to you- our customer.

MY MINTD REWARDS

WHAT ARE MINTD REWARDS?

‘Loyalty has its rewards’ Our MINTD rewards loyalty programme is centered around you- our customer!

This is our gratitude to you- a points based rewards system for all customers to allow us and your skincare to give back to you. Points can be acquired and built up to be below redeemable as monetary vouchers yes money off a purchase!

HOW DOES THE REWARDS SCHEME WORK?

You can earn the following points:

 

Welcome to Mintd Box (10 Points)

 

All individuals that open an account with MINTD Box and begin a subscription are instantly gifted with 10 ‘Welcome’ Points to your account.

 

Publishing Product Reviews (5 Points)

 

You can earn 5 points when you publish product reviews by the end of each month. You will receive an email at the beginning of the month with a link to complete the product review for ‘This Month’s Box’. You cannot earn over 5 points on one product review, nor duplicate a review, one set of points per a review.

 

Point Per Purchase (1 point per every £1.00 spent )

 

All Members earn 1 point per every £1 spent on the Gift Store. Points are redeemable on subscription renewals or to spend on the Gift Store. During promotional periods/ double point promotions, points may only be applicable to qualifying purchases.

 

How to use your points

 

Points must be used in increments outlined in these Terms and Conditions, and are redeemable towards products and subscription renewal.

 

  • 100 points = £5.00 GBP Off
  • 200 points = £10.00 GBP Off
  • 400 points = £20.00 GBP Off
  • 800 points = £40.00 GBP Off

 

Points can only be redeemed in any combination of the ‘point and increment’ amounts set forth above. Redemption of points towards purchases of products is subject to product availability.

 

Additional Rewards

 

Birthday Reward (10% OFF Gift Store)

 

As a little treat from us on your birthday all subscribers are eligible for 10% OFF on their birthday. *Valid up to 30 Days following & applicable to one order only*

 

Refer A Friend (£5 OFF)

 

Receive £5.00 to put towards your next order when you successfully introduce a friend to MINTD BOX using our referral scheme

HOW DO I REDEEM MY MINTD POINTS?

To redeem your MINTD Rewards:

 

  • Simply log into your account
  • Click on ‘Earn Rewards’ (black box pop up bottom right hand of screen)
  • View/ Select Rewards and confirm

 

Please note that once you have redeemed your points you must keep your subscription active as the points are used as alternative currency when the next box is charged.

 

Please Note: Your MINTD Points can only be redeemed against an active monthly subscription.

Your Cart

Your cart is currently empty.
Click here to continue shopping.