We are sorry to hear you would like to cancel your skincare discovery with us. If we can in any way aid you in finding a more suitable plan, please do get in touch with our customer care team hello@mintbox.com

All Subscription Plans: Monthly / Bi-Monthly, 3,6 & 12 Month fixed term plan subscriptions as per your contract, cancellation must be received on or before the 14th day of the previous month.

Please Note: Any subscriptions cancelled on or after the 14th day of the previous month will receive the following month’s / bi-monthly box as your final order. Your cancellation will be effective from the following month.

i.e. Monthly Subscription: Renewal Due 1st June - Cancellation required 14th May

i.e. Bi-monthly Subscription: Renewal Due 1st June - Cancellation required 14th May

i.e. 3 Month Subscription Term: Start Date: 1st June (Receive June,July,August Edits). Renewal Due 1st September- Cancellation required 14th August (month before renewal date).  

i.e. 6 Month Subscription Term: Start Date: 1st June (Receive Jun,Jul,Aug,Sept,Oct,Nov Edits). Renewal Due 1st December (billed upfront cost of 6 month subscription). Cancellation required 14th November (month before renewal date).

i.e. 12 Month Subscription Term: Start Date: 1st June (Receive Jun,Jul,Aug,Sept,Oct,Nov,Dec (following year)...Jan,Feb,Mar,Apr,May,June Edits). Renewal Due 1st June (following year) - Cancellation required 14th May (month before renewal date).

Cancellations must be issued on your account and via email, please contact us at hello@mintdbox.com.

Please note: We are unable to take cancellations requests over the phone, but if there’s anything we can do to help you or find a more suitable plan for you.

Please Note: Orders in progress cannot be cancelled.

You will be billed on the 1st of every Month / Bi-monthly (every other month). If you have cancelled your subscription after the cancellation period (i.e. the 14th day before renewal is due) of the previous month you will receive the following month’s receive the following month’s / bi-monthly box as your final order. Your cancellation will be effective from the following month.

Please Note: By cancelling outside of our cancellation terms, you will have successfully cancelled your subscription and the recurring payment, however you will still be billed for the edit of the month and dispatched this box.

If you would like to restart your skincare subscription with us having previously cancelled please simply log into your MINTD Account and purchase a new subscription plan.

Payments are confirmed instantly / within 24 hours - you will also receive an automated email detailing this change on your account.

We accept the following payment cards for subscription plans and gift store products :Credit Card, Visa Debit, American Express, Discover, Diners, Google Pay, Apple pay, Klarna , Shoppay &Mastercard

KLARNA PAYMENTS

No Interest, no fees, no impact to credit scores, flexible payment.

We’ve partnered with Klarna for a more flexible means of acquiring your skincare discoveries with us.

*Disclaimer

MINTD GROUP LTD does not act as a lender, this financial credit is provided solely by Klarna Bank AB (publ). Credit is available only to permanent UK residents 18 years and over. Terms & conditions apply. Payments are not regulated by the FCA and we urge you to borrow responsibly. *

Klarna Payment Options:

Pay in 3 instalments

Select ‘Pay Later in 3’ at checkout, this will spread the cost of your purchase into 3 interest-free installments. The first payment is collected upon checkout and the remaining two payments will be automatically collected from your payment card every 30 days.

Pay in 30 days

Select ‘Pay in 30 Days’ at checkout. Pay up to 30 days later, no interest or impact to credit score. Klarna will prompt you when payment is due.

Can I cancel my Klarna order ?

Cancellations must be issued via email- we are unable to take cancellations requests over the phone, please email us at hello@mintdbox.com . Please provide your order reference & name and our customer care team will endeavour to help you.

Please Note: We are unable to cancel any orders that are already in progress on / after the 1st of the month. A member of our term will advise if your order has already been processed for dispatch.

Returning Klarna Orders

Our general returns process still applies in regards to return time and condition of products. (Please see cancellation and returns FAQs for more information)

If you have returned your order back to us, klarna will issue you with a new statement as soon as we process your return. If your statement is unpaid a refund will reduce the statement or in some cases cancel completely.

Klarna customer services is always on hand to answer Klarna related queries. https://www.klarna.com/uk/customer-service/

All Subscription Plans: Monthly / Bi-Monthly, 3,6 & 12 Month fixed term plan subscriptions will automatically renew on the 1st of the planned renewal month, unless cancelled.

i.e. Monthly Subscription: Subscription Start Date: 1st May -Automatic Renewal Due 1st June

i.e. Bi-monthly Subscription: Subscription Start Date: 1st May- Renewal Due 1st July

i.e. 3 Month Subscription Term: Start Date: 1st June (Receive: June, July, August Edits), Renewal Due 1st September (billed upfront cost of 6 month subscription).

i.e. 6 Month Subscription Term: Start Date: 1st June (receive Jun,Jul,Aug,Sept,Oct,Nov Edits), Renewal Due 1st December (billed upfront cost of 6 month subscription).

i.e. 12 Month Subscription Term: Start Date: 1st June (receive Jun,Jul,Aug,Sept,Oct,Nov,Dec (following year)..Jan,Feb,Mar,Apr,May,June Edits), Renewal Due 1st June (following year- (billed upfront cost of 12 month subscription).

All orders are processed and dispatched within 2- 4 working days

If you do not have enough current funds on your payment card at the time of renewal your subscription will not be successfully processed.

You will receive an email from us to let you know that we have been unable to process your payment, resulting in an unsuccessful renewal. We will further advise you to update your payment card details by signing into your account .

MINTD Box renewals system will attempt to charge your account automatically for a set number of days following an unsuccessful renewal. However if we are unable to charge you after numerous attempts we will be unable to dispatch your skincare edit. In the case that payment is unsuccessful and you are acting outside of our subscription plan terms and conditions you then forfeit your right to any future subscription accounts with ourselves MINTD BOX.

If you have any questions regarding your MINTD BOX account and payment please contact us at hello@mintdbox.com or call us at 0203 488 1346 and our customer care team will assist you.

There are no hidden fees involved in your subscription. Full breakdown of charges are available upon checkout. Taxes & Duties internationally may apply (See Delivery & Shipping page).

To make changes to your billing information simply follow the below steps:

Simply log into the your MINTD Box account
Click “ View Addresses” - here you will be able to :Edit/Delete/Add New Address
Click ‘Update Address”

Please Note: For security please ensure your billing address matches your payment card- unmatched details may flag a security breach

To make changes to your shipping/delivery information please contact us via email at hello@mintdbox.com.

Please Note: This will only be active as of the 1st of the month when you are billed. If you would like to request an address change or alteration on boxes awaiting dispatch. Email requests must be received on or before the 14th day before the next newly launched edit/box set to be released 1st of each month. Address alteration requests made outside of this time frame we cannot guarantee will be in effect for the scheduled delivery. Orders in process cannot have shipping details changed.

If you would like to restart your skincare subscription with us having previously cancelled please simply log into your MINTD Account and purchase a new subscription plan.

Payments are confirmed instantly / within 24 hours - you will also receive an automated email detailing this change on your account.

If you receive any product(s) damaged in your edit/box from us (i.e. broken or leaking product), we require you to contact us MINTD BOX within 14 days of receiving your package. Contact us via email at hello@mintbox.com and our customer care team will assist you promptly.

Please ensure you include imagery of the damage for Quality Control and Assurance purposes, this will also help us in better serving you as a customer and providing a solution for replacement options.

Please Note: All damaged products are subject to review and replacement dependent on the type of damage. I.e. damage to outer cartoons with product unaffected will not be replaced.

Regrettably, we cannot guarantee that your MINTD Box is free of certain substances or compounds since we feature different products every month. If you suffer from a known allergy against certain substances or compounds, we urgently recommend you to thoroughly review the ingredients of a respective product before using it.

We take allergic reactions seriously, regrettably we are in no position to guarantee that the products in MINTD Box are free of certain substances or compounds. We strongly recommend you check the product ingredients before use and also build up over time with stronger based ingredient products. If an allergic reaction is suffered please seek medical attention immediately.

Please Note: We, MINTD BOX are unable to provide a refund or alternative replacement on products that may be a cause of an allergic reaction.

As part of our gifting and commitment programme we regularly offer free promotional gifts (with a great value) to all 3,6 & 12 month fixed term subscribers. These are distributed on a first come first served basis and in some cases if a Month’s Edit/box is extremely popular we may run out of the advertised ‘Gift with purchase’ and you may receive an alternative gift instead (this usually is the next promotional ‘Gift with purchase’ to launch.

If you receive a damaged promotional/free ‘Gift with purchase’ from us (i.e. broken or leaking product), we require you to contact us MINTD BOX within 14 days of receiving your package. Contact us via email at hello@mintbox.com and our customer care team will assist you promptly.

Please ensure you include imagery of the damage for Quality Control and Assurance purposes.

Please Note: Free/ Promotional ‘Gift With Purchase’ products are subject to review and replacement dependent on the type of damage. I.e. damage to outer cartoons with product unaffected will not be replaced.

You can repurchase products included in your box by selecting ‘This Month’s Box’ on the homepage. Once on that page- ‘select’ the product you wish to buy then click ‘buy now’. You will then be directed to purchase directly from the brands site.

To review the products in your box:

Log into your account
Simply click on ‘This Month’s Box’
Select the product you wish to review

Once approved you will be able to view your review and points will be allocated to your account.

Please Note: You can only publish one review per product.

Please see the ‘Shipping & Delivery Information’ page.

All orders are sent via a Tracked service to ensure safe and secure delivery (UK & Rest Of World)

Once your order has been placed, processed and dispatched, we will send you a notice of dispatch email inclusive of your tracking information. This tracking number will come with a direct link to your tracking information. You can also copy and paste the tracking number into the Royal Mail /DPD website.

If you have any further issues related to your delivery that you require our help to resolve please contact us via email at hello@mintdbox.com if you are experiencing issues tracking your delivery package.

Please Note: It is the responsibility of us, MINTD BOX to provide a secure delivery service and provide delivery information to all customers. It is the responsibility of you as our customer to keep an eye on your package in transit and report any issues to us, as well as respond to any customs requests.

We do have some express shipping options, these will be available upon check out.

Please Note: Delivery time frames are estimates and guidance only, we MINTD BOX cannot guarantee delivery will be completed within these time frames due to various shipping factors/notices outside of our control.

MINTD BOX is the perfect luxury gift for your loved ones, all curations scream self-love and care.

Gift Subscriptions available are our 3, 6 or 12 Month Term Subscription Plans at an upfront cost. You will have the option of purchasing the gift subscription as a one- off purchase on our gift store.

This will not be tied to an actively running subscription but will be an additional purchase only- this gift will not renew and no additional charges will be taken from your payment card.

Once the first box is shipped you will receive a shipment confirmation email containing all the tracking details of the box- this is delivered to the email address signed up with on the subscription(either the gift sender or the gift recipient).

Yes. Your gift subscription boxes will be shipped at the same time as the monthly boxes and are inclusive of the newly launched and current monthly edit/box advertised. New edit/curation boxes launch the 1st of each month, all renewals are processed on the 1st of the month and dispatched between the 1st - 10th of the month.

You can place a gift subscription at any time in a month and your recipient's first box will be processed and shipped within 2-4 working days. The next month’s renewal (second issued box) will be included in the usual timeframe of renewals (dispatched between the 1st- 10th of the month) unless a date alteration is requested and accepted via our customer care team. i.e if you wish to have the second box delivered later in the month rather than dispatched in the 1st week of the month.

Please contact us via email at hello@mintdbox.com if you would like to request a date alteration on boxes awaiting dispatch. Email requests must be received within 24hrs of initial order placement and acknowledged by our customer care team. Date alteration requests made outside of this time frame we cannot guarantee your order/box will be processed and shipped by our usual time frames.

As per our usual terms for our subscription plan orders and gift store orders, we are unable to make changes to shipping details once in transit. The recipient or yourself however are welcome to contact our customer care team to have the address changed on remaining future orders.

Please contact us via email at hello@mintdbox.com if you would like to request an address change alteration on boxes awaiting dispatch. Email requests must be received on or before the 14th day of the next newly launched edit/box set to be released 1st of each month. Address alteration requests made outside of this time frame we cannot guarantee will be in effect for the scheduled delivery.

You are able to cancel your gift subscription completely and receive a refund (less of first delivery fee and various other deductions) if you cancel within 14 days of the recipient receiving their first box/edit. A return will be accepted only if the box/edit is returned in the condition sent in.

For hygiene and safety purposes we cannot accept products that have been used or tampered with. MINTD BOX LTD reserves the right to deduct the cost of any damage leading to a reduction in the value of products caused by mishandling of a customer beyond what is necessary to establish the nature, characteristics and functioning of the products.

Cancellations must be issued via email- we are unable to take cancellations requests over the phone, please email us at hello@mintdbox.com . Please provide your order reference & name and our customer care team will endeavour to help you.

Gift returns are the responsibility of the named account holder and delivery and safety of the package back to us is at your own cost or risk unless decided otherwise by us (i.e. in the case we have recalled a box or there is an issue where responsibility is on our behalf). We always advise returning your box with a secure tracked service and taking imagery of the package and proof of delivery/tracking information in the case your package is lost or damaged.

Once your returned box has been received we aim to have this inspected and a refund processed within 14 days and a member of our customer care team will contact you confirming your refund amount and any necessary inspection details. A refund will then be processed on the original payment card within 3-5 working days (refund return processing time is dependent on your bank).

Please Note: We are unable to cancel any orders that are already in progress on / after the 1st of the month.

All edits/boxes available to purchase on our Gift Store are ‘One-Time orders’ - this means when you place an order with us on the gift store you are charged just once for the payment (usual shop & buy).

You will not be entering into a subscription with us MINTD BOX neither will you be taking any further payments from you.

Please Note: Return/refund policies apply to all orders.

Please see the ‘Shipping & Delivery Information’ page.

‘Loyalty has its rewards’ Our MINTD rewards loyalty programme is centered around you- our customer!

This is our gratitude to you- a points based rewards system for all customers to allow us and your skincare to give back to you. Points can be acquired and built up to be below redeemable as monetary vouchers yes money off a purchase!

You can earn the following points:

Welcome to Mintd Box (10 Points)

All individuals that open an account with MINTD Box and begin a subscription are instantly gifted with 10 ‘Welcome’ Points to your account.

Publishing Product Reviews (5 Points)

You can earn 5 points when you publish product reviews by the end of each month. You will receive an email at the beginning of the month with a link to complete the product review for ‘This Month’s Box’. You cannot earn over 5 points on one product review, nor duplicate a review, one set of points per a review.

Point Per Purchase (1 point per every £1.00 spent )

All Members earn 1 point per every £1 spent on the Gift Store. Points are redeemable on subscription renewals or to spend on the Gift Store. During promotional periods/ double point promotions, points may only be applicable to qualifying purchases.

How to use your points

Points must be used in increments outlined in these Terms and Conditions, and are redeemable towards products and subscription renewal.

100 points = £5.00 GBP Off
200 points = £10.00 GBP Off
400 points = £20.00 GBP Off
800 points = £40.00 GBP Off

Points can only be redeemed in any combination of the ‘point and increment’ amounts set forth above. Redemption of points towards purchases of products is subject to product availability.

Additional Rewards

Birthday Reward (10% OFF Gift Store)

As a little treat from us on your birthday all subscribers are eligible for 10% OFF on their birthday. *Valid up to 30 Days following & applicable to one order only*

Refer A Friend (£5 OFF)

Receive £5.00 to put towards your next order when you successfully introduce a friend to MINTD BOX using our referral scheme

HOW DO I REDEEM MY MINTD POINTS?