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Refund policy

RETURNS & REFUNDS 


We hope for your satisfaction with all of our products/edits however we understand in some cases returns may be of request. 


For hygiene and safety purposes we cannot accept products that have been used or tampered with. MINTD GROUP LTD reserves the right to deduct the cost of any damage leading to a reduction in the value of products caused by mishandling of a customer beyond what is necessary to establish the nature, characteristics and functioning of the products. 

Cancellations must be issued via email- we are unable to take cancellations requests over the phone, please email us at hello@mintdbox.com . Please provide your order reference & name and our customer care team will endeavour to help you.

 

CANCELLING/ RETURNING PERSONAL/GIFT SUBSCRIPTION

You are able to cancel your personal/ gift subscription completely and receive a refund (less of first delivery fee and various other deductions) if you cancel within 14 days of the recipient receiving their first box/edit. A return will be accepted only if the box/edit is returned in the condition sent in. 

Gift returns are the responsibility of the named account holder and delivery and safety of the package back to us is at your own cost or risk unless decided otherwise by us (i.e. in the case we have recalled a box or there is an issue where  responsibility is on our behalf). We always advise returning your box with a secure tracked service and taking imagery of the package and proof of delivery/tracking information in the case your package is lost or damaged. 

Once your returned box has been received we aim to have this inspected and a refund processed within 14 days and a member of our customer care team will contact you confirming your refund amount and any necessary inspection details. A refund will then be processed on the original payment card within 3-5 working days (refund return processing time is dependent on your bank). 

Please Note: We are unable to cancel any orders that are already in progress on / after the 1st of the month.

 

HOW TO I RETURN AN ORDER 

If for any reason you are unhappy with your gift store order/subscription order you can return it to us. Returns must be notified and actioned on your behalf within 14 days of the date of order. 

We can only accept returns that are in its original condition, i.e. unopened, with seals and tissue paper intact. We will then process a full refund for the price you paid for the item excluding shipping costs. 

Shipping Returns: Customers are responsible for shipping charges to return products purchased from us, MINTD BOX for return purposes. We advise customers to use a respected courier and ship returns using a secure and tracked/recorded service to ensure safe delivery and protection in the event of loss or damage. Customers are responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. 

In order to return an item, please contact us at hello@mintdbox.com confirming the below:

  • Your Name
  • Address
  • Email
  • Order Number
  • Reason For Return

Once we receive your request a member of our customer team will respond to your query and provide you with a solution. We aim to complete all return requests within 14 working days. If you do have any other queries relating to your order that may require replacement or exchange please contact our customer care team using the same method instructed above. 

Please Note: Any promotional gifts must also be returned in its original condition to complete a refund. 

 

DAMAGED /FAULTY ITEMS

We sincerely apologise if you have received a damaged/ faulty item and we will actively work on providing you with the solution of a replacement. We MINTD BOX take such reports/complaints attaining to quality of 

Due to the nature of skincare products and our  interest and importance of upholding high hygiene and sanitation standards for all of our customers,  we can only accept the return of opened items if they are found to be faulty or damaged. We are unable to exchange items that are not damaged, defective or incorrect. 

Please return all products 100% complete including all original boxes with packing materials.  

In order to return an item, please contact us at hello@mintdbox.com confirming the below:

  • Your Name
  • Address
  • Email
  • Order Number
  • Reason For Return

Once we receive your request a member of our customer team will respond to your query and provide you with a solution. We aim to complete all return requests within 14 working days. If you do have any other queries relating to your order that may require replacement or exchange please contact our customer care team using the same method instructed above. 

Please Note: Products exchanged or replaced where the responsibility falls on us MINTD BOX- any shipping charges will be covered by us, with no cost to you- our customer. 


Please see our FAQs page for more information on subscription and gift store ( one-time order) returns and refunds. 


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