BREXIT

We MINTD BOX can confirm that Brexit will not impact your skincare and wellbeing discovery with us. For our EU customers we provide all shipping and customs information, however we are unable to confirm any taxes and duties that may need to be settled once your package is processed in your delivery country and responsibility is that of the customer.

COVID-19 INFORMATION

COVID-19 DELIVERY MEASURES

In response to COVID-19 we can assure you that all involved shipping agents have in place precautionary measures  against government guidelines to ensure health and safety standards are withheld across the board for operatives and our customers. 

Our priority is providing above adequate health and safety standards, with consideration not only to government regulations and requirements but also to support the needs of our customers.

All of our couriers are currently operating a contact free delivery service- in most cases you will not be required to sign for your package and your package will be marked as ‘Delivered’ as soon as it is handed over.

We hope that you understand and appreciate the measures in place to better protect and serve you- our customer.

Please visit our courier websites for more information on Coronavirus.

COVID-19 STAFF PROTECTIVE MEASURES

We take the safety and wellbeing of our staff equally as seriously as that of our customers. MINTD BOX employees are currently all working remotely/from home to further protect ourselves and families during this pandemic. Our warehouse /packing operatives are required to adhere to social distancing standards, as well as health and safety protective requirements (wearing masks and gloves) whilst handling all packages.

DUTIES/ TAXES / CUSTOMS CHARGES

As advised by our courier shipping couriers, customs clearance charges and fees may be payable on items/goods (excluding personal correspondence) entering the destination country including the EU from the UK. These depend on the contents’ value.  We MINTD GROUP LTD provide a Customs clearance label CN22/ CN23 (through Royal Mail) this should allow easy passage of all customer parcels through customs.

However the levels and thresholds of charges vary from country to country. Couriers cannot advise on what these may be. Customers are advised to contact the embassy or customs authority of the destination country for help, either directly or via their websites.

In plain terms we are doing everything legally to provide the correct shipping information required by customs for successful delivery, however we cannot 100% promise zero duties/taxes charges upon entry into your country. As per our FAQS Please note that depending on your subscription / order and country, you may be liable to pay local taxes and duties on receipt of your subscription, for which MINTD Box cannot accept liability.

DUTIES & TAXES /COUNTRY VAT 

Refusal To Pay Customs Fee- Box Returned’:  In the event of you (our customer) refusing to pay any customs related cost in successful delivery of your box. We hold the right to collect the costs of  the redelivery fee and also the admin fee chargeable by our courier to return this back to us. This will either be deducted from your refund amount or a payment link will be provided.  (See FAQS).

Customs Unaccepted -Box Returned: In the the event you (our customer) package does not clear customs for any reason due to home country restrictions etc. A refund less of shipping will be provided, shipping fee will not be refunded, we MINTD box absorb part of the shipping cost for customers as well as freight return costs. 

All shipping prices will be available on checkout. As prices are calculated due to weight & destination.